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As with all products and services, there are some things you should
Fullness and/or puckers within a quilt and its borders
cannot be quilted out. We can not guarantee that
puckers and tucks won’t be sewn in. In some
cases excessive fullness in borders may result in the quilt
corners not being square. The flatter your quilt top is, the
better the finished quilt will be.
Please be aware that sewing machines including longarm
machines are mechanical devices. Although we do our utmost
to ensure perfect results every time, on very rare occasions
mechanical problems can occur which may cause minor damage
to a quilt top and/or backing.
the event of damage to the quilt beyond repair due to
machine malfunction, weather, fire or other means, we will
be responsible only for replacement of costs of materials
necessary to make the quilt. We will not accept
responsibility for reimbursement of labor or time involved
to produce the quilt.
are unhappy with the way your quilt turned out, please be courteous and
talk to us about the problem. Please give us the opportunity to
work out a reasonable solution with you. In the event that
we cannot work something out, then all quilting stitching will be
removed (no time frame for return will be given) and your product and
deposit will be returned to you.
Please see our t-shirt quilt care
instructions. We can accept no responsibility for the quilts once
they have been taken out of our studio.